We'd been to the Frankie & Benny's at Springfield Quay a couple of times before and it was pretty good, a wee bit on the pricey side but no complaints about service or quality so it seemed like a good idea.
Boy were we wrong; Frankie & Benny's at Xscape is a shambles! We ordered one course as we were on a time limit. Lorna wanted a simple, plain hamburger with a caesar salad side and I fancied a Black and Blue burger; nothing complicated. It took them about 30 minutes to produce a full caesar salad as a starter, not what we'd ordered. Worse than that was the fact that they couldn't even make a simple caesar salad correctly. It had a whole beef tomato quartered into it when there are no tomatoes in any decent caesar salad recipe I've ever seen. They were just using that as filler.
So, once we'd finally got our main courses plus excuse for a side-salad, and we weren't the only ones waiting for ages, we were pretty disappointed with the food. Lorna wasn't happy about that salad and my burger was pretty awful. It was all we could do to shovel some of it down, pay the bill and head for the cinema before we missed the start of the film.
They really need to sort the kitchen staff out; the place wasn't that busy and it looked like they were backed up for ages. Needless to say they got no tip and we won't be going back in a hurry; there are plenty of other diners in Xscape to try first.
My Rating 2/10