Wednesday, December 12, 2007

Why Doesn't IKEA Deliver?

We've just had the kitchen done - new units, tiling, etc. so thought we'd get some stuff from IKEA to help finish it off. I had a bit of a browse on their site and spotted a circular dish drainer that would go well on our new semi-circular sink drainer. The IKEA web site's not bad, it gives the dimensions, images, etc. and you can even check if an item is in stock at your local store.

So, off we headed to IKEA the other night to find those items that the site had said were in stock. Note: Never, ever go at the weekend, especially a wet one, as the place is crammed full of hopeful and probably disappointed shoppers. Anyway, we wandered around the maze of twisty paths, ignoring the impulse buys, and hunted high and low to no avail and, not having had the foresight to remember the ridiculous names they give stuff, we couldn't really ask anyone where we could find them. We even got hold a catalogue but that only lists their main lines.

However, here's the killer. Before you can shop online with IKEA, you have to check if they deliver to your postcode area. Not unreasonable you might think but they seem to have different rules for delivieries for goods bought instore and for those bought online.

I know my local IKEA do deliveries as I've had some wardrobes and storage units delivered in the past so imagine my shock to find that I can't get a delivery from them if I order the goods online. What kind of system is that? The store is only a few miles away in Braehead so it's not like we're on the Outer Hebrides.

Now we're going to have to go back to the store and get hold of one of their very hard to find assistants and get them to tell us where the stuff we want is. Wish us luck!

It's no wonder there are a stack of blogs and sites out there listing people's gripes about IKEA. Here's a few worth reading…

No comments: